DerbySkinz stands behind the quality of every item we sell. If you’re unsatisfied for any reason, returns of like-new (not worn, washed, or altered), un-customized items are accepted within 10 days of delivery (or purchased at an event). If you order arrives and is not perfect for any reason, you must contact us within 10 days of delivery to make us aware of the issue. Orders placed during a sale (including Overstock and Clearance items), can only be returned for store credit.
Custom Orders can not be returned for any reason unless there is a manufacturer defect. Any items with printing, embroidery, extra inches, etc is considered custom. By submitting your order, DerbySkinz considers this your approval to proceed with the spelling of names, numbers, years, etc entered for customization.
New condition (not worn, washed, or altered), non-customized items may be exchanged for a different style, size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Returns may be subject to a 25% restocking fee. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact DerbySkinz immediately after your package arrives. All claims MUST be made within 10 days of receipt of order, by phone (717-303-0300) or email (firstname.lastname@example.org).
How to Return/Exchange An Item
Mail your item to:
Attn: Returns Department
225 S 19th St
Camp Hill, PA 17011
Include in your package a signed letter stating the reason for your return and the original receipt.
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, DerbySkinz shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. DerbySkinz shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, DerbySkinz shall immediately issue a credit to your credit card account in the amount of the incorrect price.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether DerbySkinz signs them or not. We reserve the right to make changes to this site and these Conditions at any time.